1) Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.dueros.com (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or paypal), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

- Communicate with you

- Screen our orders for potential risk or fraud, and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

    FACEBOOK

    GOOGLE

    BING

 

TEXT MARKETING AND NOTIFICATIONS

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 5 month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@dueros.com or by mail using the details provided below:

Reda Bouziane (DUEROS)

Ali Bei 18-20, bajo 1a

08010 Barcelona

Spain

 

2) Terms & Conditions

The present “Terms & Conditions” governs the relationship between DUEROS and anyone that (hereafter a "User") who will register as users and/or purchase Products from the DUEROS webshop (hereafter “Shop”). The Shop operates under the domain www.dueros.com and www.dueros.es.

The Terms & Conditions are governed by Spanish law.

 

USER OBLIGATIONS:

The User agrees to use the Shop only to obtain information about the Products or to place orders for purchase of the same and use each of the services of the Shop diligently, in accordance with the law and the provisions of these Terms & Conditions, and shall also refrain from using it in any way that may impede, damage or impair the normal operation and use of the Shop by Users or that may harm or cause damage to property and rights of DUEROS, suppliers, Users or in general any third party.

 

PRODUCTS AND PRICES:

DUEROS reserves the right to at any time change the Products and the prices that are offered to the Users through the Shop. Also, DUEROS reserves the right to stop providing or facilitating access and use, at any time and without notice, to any of the various types of products offered in the Shop.

The Products included in the Shop will correspond, as faithfully as possible to the available web visualization technologies, to the products actually offered. The characteristics of the products and prices are listed in the Shop homepage. DUEROS reserves the right to modify the way the Products are presented on the Shop.

Prices given in the Shop are always referred in Euros (€) and, unless otherwise indicated, they include taxes and transport to a list of available destination countries displayed on the webshop. 


PURCHASE:

The Shop is an online platform aimed at promoting and selling DUEROS Products in many different countries. 

 

CONTACT INFORMATION:

The following contact information should be used if the User has any question in relation to the Shop:

e-mail: info@dueros.com

This contact means cannot be used to purchase Products. 

 

PRIVACY

DUEROS commits to use User’s personal information for Shop order purposes only and not to disclose the same to any third parties except as necessary to fulfill a placed order for a Product or as might be required under any applicable laws. Unless the User states the contrary, DUEROS is authorised to use this information for its own marketing campaigns. In case the User doesn’t want ASO to use his information for marketing purposes, the User should send an e-mail to info@dueros.com with the word “UNSUBSCRIBE” on the e-mail subject.

 

LIABILITY

DUEROS shall not be liable to you for any direct, indirect, incidental; special consequential or exemplary damages that result from the use of or the inability to use the materials and service on this site or the performance of any of its products (even if we were advised of the possibility of such damages).

 

CORRECTIONS OF SITE ERRORS

DUEROS reserves the right to update any information at anytime without prior notice; such as product information, pricing and availability. We have the right to terminate any orders involving pricing errors or inaccuracies.

 

RECEPTION OF DELIVERY

DUEROS products are sent from Barcelona by certified post or by courier delivery service. It is the User's responsibility to accept the shipment or, if necessary, pick it up in the local post office in case of an unsuccessful attempt of delivery. 

Failure to accept the shipment within the local post/courier service's time frame will lead to an automatic return to DUEROS. The extra costs for the return and a resending to the User will have to be borne by the User. 

For international deliveries duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the User.

 

DAMAGED AND DEFECTIVE GOODS

Upon delivery of the Goods you should promptly examine them. If any of the Goods ordered: 

  • A) have been damaged in transit - or
  • B) have been incorrectly shipped (unless this is due to incorrect ordering by you) - or
  • C) are defective through faulty material or factory workmanship, you must notify us immediately in writing ( within 3 days from the date of delivery of the relevant Goods. You will be deemed to have accepted such Goods if you fail to notify us within such period.
  1. Upon receipt of the notice under conditions A / B / C, we will (if we consent to the return of such Goods) issue to you a returns number authorising the return of such Goods. The returns number will only be valid for a period of 14 days from the date of issue. We will not be obliged to accept the return of any such Goods without a returns number having first been obtained by you.
  2. You should return all Goods at your cost by the less expensive certified post, carriage paid and appropriately insured. You should ask us to confirm to you that such costs and charges are reasonable before you return the relevant Goods to us. Please obtain proof of posting or send the item with a tracking number as we cannot accept responsibility for Goods lost in transit. You undertake to ensure that the Goods are packaged in a manner suitable for safe transportation. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
  3. Any Goods returned by you under this conditions A/ B/ C must be unused, unmarked and in their original product packaging (and in the case of defective Goods, such Goods must be returned to us without any attempt having been made by you or any other person to rectify, dismantle or alter such Goods).
  4. In the event that the Goods are damaged in transit on their return to us as a result of poor or insufficient packaging on your part, or are not complete, then we reserve the right not to credit or otherwise refund (in the event that the Goods are being returned for a refund), or replace (in the event that the Goods are being returned for the purposes of replacement), such damaged Goods.
  5. Provided you have complied with these conditions and we have issued to you a returns number, we will, subject to the Terms and Conditions, either replace such Goods free of charge or refund the Goods in full to you including all reasonable delivery charges incurred by you in returning such Goods, within 30 days of receipt of such Goods.
  6. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.