If for any reason you are dissatisfied, you may return, exchange, or receive store credit for your item(s) within 30 days from the date of shipment. We gladly accept items that are free from scratches, wear and tear or other signs of use and with their original packaging.
DUEROS reserves the right to verify the authenticity of the product. Once your item(s) have been received and accepted, you will receive a full refund for the cost of the item excluding shipping, handling and insurance charges. Please allow 5-10 business days after the item(s) has been received for your credit to be processed. Refunds will be issued using the same type of payment used in the original purchase.
CANCELLATION OF ORDER
If for any reason you wish to cancel your order, please contact us under the email email@example.com.
HOW TO RETURN A PURCHASED ITEM
1. Start of the return process:
Contact us at firstname.lastname@example.org to inform us about the return. You will receive an email with the address and further instructions.
2. Package your order:
Pack the item(s) into the original packaging materials. To receive a refund, you must provide the original packaging and documentation.
3. Shipping & Insurance:
Ship the item prepaid to the address received in your email (shipment costs for returns are the responsibility of the customer). The package will be returned to its original sender if it has been damaged or tampered with.
Please note: For security purposes, never write DUEROS or the contents of the package such as jewelry, gold, silver or any other related items on the outside of the box. Return shipments are the responsibility of the customer.