JEWELRY CARE INFORMATION

1. What is the best way to care for your jewelry?

  • Clean gently with a soft 100% polishing cloth to maintain the ideal shine of your jewelry.
  • Try not to wear your jewelry in the shower or pool as the chlorine will tarnish it.
  • Make sure that perfume, body lotion or cream you may have applied is dry before wearing your jewelry.
  • Sterling silver pieces can be cleaned using any of the commercially available anti-tarnish products.
  • Generally avoid exposure to harsh chemicals such as household products.

 

 

SHIPPING

2. Is it safe to mail jewelry?

Our shipments are sent by certified post and are insured until they are delivered.

 

3. Is shipping free?

Yes we offer worldwide free standard shipment for all orders. An extra express service is available for selected European countries. (See question 5)

 

4. Do you ship internationally? 

 Yes we offer worldwide shipment.

 

5. How long does it take to get my order?

1) Delivery times standard shipment:

Spain 1 day*
Rest of Europe 8-14 days*
Rest of World 15-20 days*         

 

2) Delivery times express shipment:

Spain 1 day*                     
Portugal 1 day*    
France 3 days* 
Germany 3 days* 
United Kingdom 4 days* 
Holland 3 days* 
Italy 3 days* 
Belgium 3 days* 
Luxembourg 3 days* 
Austria 4 days* 
Denmark 4 days* 
Czech Republic 4 days* 
Hungary 4 days* 
Poland 4 days* 

Orders are sent out the same day or the following working day (Monday - Friday) when products are in stock.

* In some countries or regions these estimates can differ. Depending on each country's regulations some shipments might be delayed at customs.


6. How do I track my order once it has been shipped?

A shipment notification with a tracking number will be sent to you once we ship your order. To check on the status of your shipment, refer to the tracking number displayed in the email.

 

7. Am I liable for my jewelry order while it is being shipped?

No, the shipment is insured by DUEROS until it reaches you.

 

 

RETURNS AND WARRANTY

8. What is your return policy?

See "Return Policy" in the footer of the web shop or click here

 

9. Do you offer a warranty on your products?

Yes, we offer a warranty on all DUEROS products. DUEROS stands by the quality and craftsmanship of each product we manufacture. Please keep your original receipt for all warranty services which might occur. We kindly agree to repair or exchange any item that we deem to be damaged due to a manufacturing defect. This warranty explicitly excludes coverage for any wear and tear and/or physical/accidental abuse, loss and theft. Repair or service performed by anyone other than DUEROS will immediately void the warranty. 

 

10. How long will I have to wait for a refund?

Please allow 5 -10 business days for your credit to be processed after the item(s) have been received and inspected. Refunds will be issued using the same type of payment used in the original purchase.

 

11. How do I cancel an order once it has been submitted?

If for any reason you wish to cancel your order, please contact us under order@dueros.com

 

 

PAYMENTS AND ORDERS

12. What are my payment options?

We accept Visa, MasterCard, American Express, Discover, JCB, Maestro, Union Pay, as well as PayPal.

 

13. How can I check the status of my order?

We will send you the tracking number together with the shipping confirmation. 

 

 

WHERE TO BUY

14. Where can I buy DUEROS jewelry?

Currently DUEROS products are offered in our own web shop www.dueros.com and our official retailers.