SHIPPING POLICY

TERMS OF COMPLIANCE

We understand that you are looking forward to receiving your order, and so are we! However, we ask that you allow up 1-2 business day for our team to process your order after payment confirmation. Each order is handpicked by one of the warehouse's amazing team members and undergoes a quality control inspection. All items are packaged and boxed then placed in shipping envelopes preparing for their trip to you.

Once your order is processed and shipped, a secondary confirmation email with the tracking number will be sent to your inbox. If you have problems receiving this email, please check your spam folder first or visit our FAQ for additional help.

It is important to note that some orders may require additional information from our shipping team regarding address and/or payment confirmation.

Please check your inbox for any follow-up emails after your order is placed to ensure a seamless processing.

 

SHIPPING TIMES:

Country		Standard Shipment		Express Shipment
USA		8-12 days		1-2 days
Europe		5-8 days		3 days
Australia		12-15 days		3-4 days
New Zealand		12-15 days		3-4 days
Canada		8-12 days		1-2 days
UAE		12-15 days		2-3 days
Turkey		8-12 days		12-15 days 2-3 days
Israel		12-15 days		3-4 days
Rest of the world		12-15 days		No service

 

CUSTOMS, TAXES AND DUTIES:

Customs taxes, duties or import charges are the responsibility of the customer. We do not cover any charges or additional costs for the final delivery of the package to its country of destination. Please note that these charges differ based on country laws and policies and we cannot estimate amounts. If a package is returned due to the refusal of customs duties and taxes paid, a refund will not be applicable.

 

PACKAGE DELAYED:

We partner with carriers and do our best to deliver all packages within the stipulated time frame.

Please note that we will not be responsible for package delays that may occur due to weather, incorrect address information or carrier-related issues that are beyond our control.

We will do our best to resolve any issues for our customers regarding re-shipments, complaints or lost packages.

In the event that a package has been misplaced, lost or the carrier is unable to confirm the delivery, we will initiate a reshipment of the order.

Packages showing a confirmed carrier delivery will be subject to investigation and will not be eligible for a refund until resolved.

If your package is lost or arrives damaged, please contact us at info@dueros.com with your order number.